Terms and conditions of sale

ESTABLISHMENT IDENTIFICATION

  • Luis and Marta Espinosa Gonzalez CB
  • www.farmaciavillafuerte.com (hereinafter THE WEBSITE).
  • Registered Office: Villafuerte 35, 29017 Málaga
  • NIF: E92910116
  • Email: info@farmaciavillafuerte.com
  • Telephone:+34 952 29 20 86

PRICES AND STOCK

PRICE: The price of the products on THE WEBSITE is shown in euros and includes VAT.

PRICE VALIDITY: The price of the product is the one in effect at the time of purchase, once the cart is accepted and payment is made. The prices displayed may be reviewed and modified at any time by THE PHARMACY, owner of THE WEBSITE, without this generating rights for those who have already made purchases. Consequently, acceptance of the purchase determines acceptance of the prices so that even if the price changes at a later time, no economic or other differences may be claimed.

WEB CHANNEL AND OFFLINE CHANNEL: The prices on the website and in the physical pharmacy are the same, but exclusive promotions may be made through THE WEBSITE, in which case they will not be valid in the physical pharmacy. The prices and offers that appear on THE PHARMACY'S WEBSITE are valid for orders placed online and during the period of time established on THE WEBSITE and under the stipulated conditions. The user is the one who can freely choose the purchasing channel that best suits him/her, so he/she will not be able to complain if the prices of the physical and online pharmacies do not match.

OFFER DURATION: Offers have a specific duration, so the offers included in THE WEBSITE's online store will be valid during the period established or, failing that, for the entire time they remain accessible to customers for purchase.

STOCK: The products that are on THE WEBSITE are not always in stock, therefore, if due to a lack of stock in the warehouse due to a computer or logistics error the order cannot be fulfilled in whole or in part, THE PHARMACY will contact the buyer via email or telephone, to confirm the order and its subsequent shipment within a period different from that generally established in this policy, or to proceed with the cancellation of the order and refund the amount. The refund will be made through the payment method used by the customer.

PRODUCT NAME AND PHOTO: LA FARMACIA seeks to ensure that the photos clearly identify the product, but cannot be held responsible for how the buyer interprets them. Therefore, the product photos are indicative, and the important thing is the name of the requested item, which is clearly described on the website and which will be sent if the purchase is made.

PURCHASE SYSTEM

To make a purchase, the user can choose between various ways to send us their order:

  • Internet through the "shopping cart"
  • Internet via "express order" (pickup at physical pharmacy)
  • By phone to the customer service phone number: 952 29 20 86
  • Letter to the address indicated above or email info@farmaciavillafuerte.com

HOW TO BUY ONLINE

To place an order, you must connect to https://farmaciavillafuerte.com/tienda/, LA FARMACIA's ecommerce website.

The user may choose the products or services listed on the website and add them to the shopping cart. This cart can be reviewed at any time before proceeding to payment.

To make a purchase, the user must register their account as a customer and will be able to retrieve their purchase history. They will set the password with which to access the aforementioned history. Once the products have been chosen and added to the shopping cart, they can proceed to check out and pay, or continue their visit to the website. Before accessing the screen with the final price of the order and shipping and handling costs (it is important to see clarifications in these conditions) it is necessary to fill out the buyer information form (billing information) and payment method. If you wish to complete the purchase, THE PHARMACY must accept the order along with the sales policy. At that time, the user may also include any coupons that may be available.

The purchase is finalized after the payment of the order, either by bank transfer, credit card payment or cash on delivery. This service will have an additional cost of €2, depending on the customer's choice. To do so, the customer must expressly click on "Buy now".

EXPRESS ORDER

Express orders can also be placed by phone at 952 292086 or by email at info@farmaciavillafuerte.com , with the sales process being the same as those described.

PAYMENT METHODS

Transfer. If you choose to transfer, payment will only be deemed to have been made and the order will be notified when the Pharmacy receives confirmation of said payment. To do so, you must send proof of having made the deposit or transfer to the email: info@farmaciavillafuerte.com

The order will be processed and sent when the Pharmacy receives the receipt and it is from that moment that the legal deadlines will begin to run. As a general rule, all payments must be made in euros. Data required to make the transfer or deposit:

Entity: CajaMar

Account Number: ES29 3058 0847 4427 2001 8944

Beneficiary: Luis and Marta Espinosa González CB

Concept: Name, surname and order number

PERSONAL ACCOUNT

The buyer can create a personal account by clicking on the “Create an account” button and register as a customer, to facilitate future purchases and to remind him of his products. In the form he must fill in, he must designate the access password.

You can also register with your FACEBOOK username and password.

PURCHASE CONFIRMATION

Upon confirming the order and proceeding to pay for it, the buyer will receive confirmation of the order placed within a maximum period of 24 hours, in the email address provided in the billing information.

In the case of payment by transfer, this period will be calculated from when THE PHARMACY receives confirmation of the payment in its account.

PURCHASE OF PRODUCTS THAT ARE NOT ON THE WEB

In the event that the user does not find a product they are looking for on THE WEBSITE, they may request it via email: info@farmaciavillafuerte.com or by phone: 952 29 20 86

In these cases, LA FARMACIA will contact the user and inform them of the price, payment method, shipping costs and approximate delivery time.

If the product is not on the website or is not available, THE PHARMACY cannot guarantee delivery within a certain period of time.

PURCHASE GUARANTEE

THE PHARMACY only sells original, quality products through THE WEB, endorsed by recognized commercial firms and laboratories.

WITHDRAWAL FORM:

For the attention of

Luis and Marta Espinosa Gonzalez CB
www.farmaciavillafuerte.com (hereinafter THE WEBSITE).
Registered Office: Villafuerte 35, 29017 Málaga
NIF: E92910116
Email: info@farmaciavillafuerte.com
Telephone:+34 952 29 20 86

I hereby inform you/we hereby inform you (*) that I/we are withdrawing from my/our (*) contract for the sale of the following goods/provision of the following service (*)

– Ordered on/received on (*)
– Name of the consumer and user.
– Address of the consumer and user.
– Signature of the consumer and user (only if this form is submitted in paper form)

Date

(*) Select as appropriate or complete. Mandatory