Shipping and returns

SHIPPING AND HANDLING COSTS

Shipping and handling costs per order when choosing shipping via courier are:

  • Andalusia 5€
  • Rest of the peninsula 7€
  • Balearic Islands 11,50€

Orders over €60 in the Peninsula and €100 in the Balearic Islands have no shipping costs.

The transport company is MRW

If the customer has made the payment and the order weighs more than two kilos, is very bulky or must be sent outside the Iberian Peninsula, LA FARMACIA will contact the buyer at the email address provided in the purchase to inform them of the updated shipping and handling costs, and may, in the event of disagreement, cancel their order without any costs being charged.

If you choose to collect the order in store through express ordering, there are no shipping costs. In this case, LA FARMACIA will have the order ready for delivery to the pharmacy on the date and time agreed with the customer.

DELIVERY TIME

Delivery times for our products in the peninsula are one to three business days if the product or products requested are available in stock at the time of purchase.

If the product is not in stock, we will contact the buyer to inform them of the delivery time, and they may choose to keep the order or receive a refund of the amount paid.

In the event that an order contains more than one product and some of the products are not in stock, THE PHARMACY will contact the customer to arrange a single shipment or separate shipment.

In the event of a stock shortage or temporary unavailability of an item, LA FARMACIA will immediately contact the buyer to inform them of the new delivery time or, if it is not possible to deliver the product, proceed to cancel it and refund the amount paid. In any case, a delay in delivery with respect to the indicated time will not entitle you to demand any compensation.

Orders placed on Saturdays, Sundays and holidays will be processed the following business day.

INFORMATION ON THE RIGHT TO WITHDRAW FROM THE PURCHASE

These rules do not apply to medical devices sold on the web.

Right of withdrawal:

The products that the user can buy on THE WEBSITE are parapharmacy products that are duly sealed. Therefore, if they have been unsealed after delivery, they are not suitable for return for reasons of health protection or hygiene.

If the product remains unsealed, the buyer may return all or just some of the products in the order within the first 14 calendar days following the date of receipt of the order, without penalty and without having to state the reasons. To do so, the products must be presented in perfect condition, unopened and unused and with all their contents, taking into account the type of product sold on THE WEBSITE.

The right to withdrawal may also be exercised if the shipment has not yet been received, so that if it has not left LA FARMACIA's warehouses, no expense will be generated.

Consequences of exercising the right of withdrawal:

The price to be refunded is the one originally stated in the order and has been paid by the buyer. In the event that a return is required, the shipping costs must be paid by the buyer. In any case, LA FARMACIA will not refund the amount or resend any merchandise until the receipt and condition of the product, packaging and accessories of the item being returned or exchanged has been verified.

As a general rule, the amount will be refunded in accordance with the payment method used by the customer and will be made within 14 calendar days from when THE PHARMACY is unequivocally informed of the withdrawal from the contract.

How to exercise the right of withdrawal:

When the buyer wishes to exercise his right of withdrawal, he must do so within a maximum period of 14 calendar days through an unequivocal declaration, for example, a letter sent by:

Postal mail to:

  • Luis and Marta Espinosa Gonzalez CB
  • www.farmaciavillafuerte.com (hereinafter THE WEBSITE).
  • Registered Office: Villafuerte 35, 29017 Málaga
  • NIF: E92910116
  • Email: info@farmaciavillafuerte.com
  • Telephone:+34 952 29 20 86

The right of withdrawal may not be exercised by telephone.

In order to comply with the withdrawal period, it is sufficient for the communication regarding the exercise of this right to be sent before the relevant period expires. If the buyer sends the model withdrawal form electronically, THE PHARMACY will immediately inform the buyer on a durable medium (for example, by email) of receipt of said withdrawal. If the buyer has received the order and, therefore, has acquired possession of the goods, he must return them to THE PHARMACY or deliver them directly to the pharmacy located at Calle Villafuerte 35 29017, Málaga, without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates to THE PHARMACY his decision to withdraw from the contract. The deadline will be considered to have been met if he returns the goods before said period has expired. The direct costs of the return will be borne by the buyer (Return costs). In the annex to these conditions of sale the buyer will find a standard form.

If the buyer has not yet received the shipment and it has not left LA FARMACIA's warehouses, it will be sufficient for him to send the unequivocal declaration of withdrawal in accordance with the above, and LA FARMACIA will proceed to refund the amount paid by the buyer (including shipping costs) within a maximum period of 14 calendar days from receipt of the aforementioned declaration. In the annex to these conditions of sale, the buyer will find a standard form.

RETURN POLICY IF THE ORDER IS DAMAGED, IN POOR CONDITION AND SHIPPING ERROR

· Damaged order

In the event that the buyer receives the order damaged, he/she has the right to return the order and must notify THE PHARMACY within the first 24 hours after receiving the order by sending an email to info@farmaciavillafuerte.com . THE PHARMACY will contact the buyer to indicate the steps to follow to make the change. In these cases, the return costs will be paid by the buyer until the PHARMACY verifies that the damage was not caused by the customer. If it is verified that the order was actually damaged, the product will be replaced and the costs incurred with the return will be paid, provided that this has been done in accordance with the return instructions given by THE PHARMACY.

· Product in poor condition

The buyer may return their order if the product is not in suitable condition for use. To do so, they must notify LA FARMACIA within the first 24 hours after receipt by sending an email to info@farmaciavillafuerte.com , which will indicate how to make the return. LA FARMACIA will contact the buyer to indicate the steps to follow.

Shipping costs will be paid by the buyer until the responsible laboratory or pharmacy confirms that the product is in inadequate condition, in which case the amount paid for the product and the return costs will be refunded. In this case, the buyer may also choose to have the same item or reference shipped, in which case only the first shipment will be invoiced, with the remaining shipping costs being paid by THE PHARMACY, provided that the return has been made in accordance with the return instructions given by THE PHARMACY and the return is appropriate.

If the buyer wishes to exchange the item for another item, the return and new shipping costs will not be borne by THE PHARMACY, but by the buyer.

· Error in sending

In the event that a product has been sent by mistake that does not correspond to the order, the buyer must notify THE PHARMACY within the first 24 hours after receiving the order by sending an email to info@farmaciavillafuerte.com . THE PHARMACY will contact the buyer to indicate the steps to follow in returning the incorrect product and the control procedure will be initiated at THE PHARMACY by verifying stocks, weights, verification that the returned product has been in stock at THE PHARMACY, batches and other security measures that are installed to ensure that shipments are correct. Therefore, in these cases, until we are completely sure that it is an error by THE PHARMACY, the buyer must return the incorrect product and pay the return costs. In the event that THE PHARMACY verifies the error, it will proceed to send the correct product and pay the return costs previously paid by the buyer.